Privacy Policy

Introduction

At Sage Business Solutions Inc., we respect and protect the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when using our Sage Biz Support Ticket System. Access to this system is restricted to clients of Sage Business Solutions Inc., and by using this system, you agree to the terms outlined in this policy.

Information We Collect

We collect the following information when you submit a ticket or interact with our support system:

  • Personal Information: This includes your name, company, email address, and contact details necessary for identifying you and resolving your inquiries.
  • Ticket Details: Any information related to your support request, such as descriptions of issues, attachments, or communication history.
  • Usage Data: Information about how you interact with our system, such as IP addresses, browser types, and timestamps, to improve our services and maintain system security.

How We Use Your Information

The information we collect is used exclusively for:

  • Providing and improving our support services.
  • Identifying and authenticating clients.
  • Responding to inquiries and resolving tickets.
  • Communicating with you regarding service updates or issues.
  • Ensuring compliance with our Terms and Conditions.

Data Security

We take the security of your data seriously. Sage Business Solutions Inc. implements appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Only authorized personnel have access to the information necessary to resolve your support requests.

Information Sharing

Sage Business Solutions Inc. does not share, sell, or rent your personal information to third parties, except under the following circumstances:

  • When required by law or in response to a legal request (e.g., a subpoena).
  • To protect the rights, property, or safety of Sage Business Solutions Inc., our clients, or others.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted.

Your Rights

As a client of Sage Business Solutions Inc., you have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal data, subject to legal or contractual obligations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and continued use of the Sage Biz Support Ticket System after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at tickets@sagebizinc.com.